退款政策

【Refund Request】

Refund requests will be accepted only if the item is not as described.
We reserve the right to determine whether an item meets this condition.

Please contact us by email within 3 days after you receive the parcel.
Include your name and the reason for the return in your email.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, please contact both the shipping company and us at info＠shihateacomfort.com. If you do not contact the shipping company, we cannot accept your return.

If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shihateacomfort.com.

【Damages and issues】
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

【Exceptions / non-returnable items】
Unfortunately, we cannot accept returns for those cases;

Custom products (such as special orders or personalized items) cannot be returned. Please ask us if you have questions or concerns before ordering.

Damage caused after opening the package is non-returnable.  
Damage caused intentionally is non-returnable.

【Cancellation Before Shipment】

In the case of cancellations requested before shipment, up to 5% of the order amount (payment processing fees) is non-refundable.
As a result, 95% of the order amount will be refunded.
Please review your order carefully before confirming your purchase.

This up to 5% represents credit card or PayPal payment processing fees, which are non-refundable and will be deducted from the refund amount.
These fees are charged by the credit card company or payment processor and are not returned to us even if an order is canceled or refunded.

Cancellations requested due to color variations or uneven coloring of the product will also be subject to this non-refundable 5% payment processing fee.
Please confirm the product condition carefully before placing your order.
Requests for additional photos after an order has been placed, including those related to color variations, are not supported.
All product-related inquiries and confirmations should be made prior to placing your order.

Please note that customers who have previously canceled an order will not be eligible to cancel any future orders, regardless of the product.

【Cancellation after the item has been shipped】

We are not able to accept cancellation after  item has been shipped.

【Refunds Following Approved Returns】

We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.