Payment

Paypal is now available. 

We process all orders in JPY (Japanese Yen). While your cart is displayed in another currency (such as USD, EUR, CNY etc..) you will checkout using JPY at the most current exchange rate.

Shipping Fee

Shipping Free to major cities/most of major cities in Europe, North America,  Asia.

We select available shipping companies to each countries.

To Australia, Shipping to Australia requires 2,000 JPY (3,500 JPY for Tasmania) for an item due to rising fuel costs. If the shipping fee we receieved exceeds the actual cost, we will issue a refund. If you would like to know the estimate shipping cost before you place an order, please select your items first and contact us via email. (We optimize and try to reduce shipping fee as much.) 

Note

Shipping to certain cities are temporally not available due to adjustment & restrictions of shipping company,  also due to international situation. We are sorry for the inconvenience. Please make sure if shipping is available to your country in "shipping address form" in the step between checkout and payment. Country/city name will appear if shipping is available.

Shipping Company

We use the following shipping companies as default.
We may change the company depending on the situation.
If you have a request for shipping company, please let us know when placing an order.

• United States: Expedited 
• Australia: Expedited 
• Canada: Expedited 
• Asia: EMS
• Europe: Expedited

Expedited: FedEx or DHL or other courier. 
About Import duties / VAT, please read the following Chapter.

Shipping Date

Your order will be dispatched within 8 working day of receiving payment. We ship to you as soon as we can. (According to Japanese calendar)

No shipping to Logistic Company Address

We will not send items to logistic companies or transportation companies.
We only send items directly to receivers address for safe delivery.

Import duties / VAT and other charges

We ship from Japan. VAT, import duties, taxes, and charges are not included in the item price or shipping cost. These charges shall be paid by the buyer. Please check with your country's customs office to determine what these additional costs will be prior to buying.

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The new EU VAT e-commerce rules:  From 1 July 2021, all items shipped into the EU from Japan will be subject to VAT irrespective of their value. (no matter the item price)

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If you have questions or requests, please feel free to contact us by contact form.

Please also read information at the bottom of payment page.

(Refund Policy is quoted under the picture below)

 Refund Policy

【Cancellation after item has been shipped】

We are not able to accept cancellation after item has been shipped.

【Refund Request】

Refund request is accepted only if the item not as described. 

Please request within 1 week after parcel received as only by email. Please tell us your name and reason for return in the email. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@shihateacomfort.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shihateacomfort.com

【Damages and issues】
Please inspect your order upon reception and contact us and shipping company immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To ensure that all issues are handled properly, please follow these guidelines:

Inspection Upon Reception: Inspect your order immediately upon receipt. Contact us and the shipping company right away if you find the item defective, damaged.

Reporting Damages: In the event of damage, it is mandatory for cusomer to contact the shipping company directly and explain the situation. This step is crucial as we cannot process damage claims without verification from the shipping company.

Follow-Up: After customer have reported the damage to the shipping company, please inform us as well. Our store will then coordinate with the shipping company to resolve the issue.

Refund Eligibility: If customer do not contact the shipping company regarding the damage, or if the damage is caused by customer, we will not be able to process a refund or replacement.

【Exceptions / non-returnable items】
Custom products (such as special orders or personalized items) cannot be returned. Please ask us if you have questions or concerns before ordering.

Damages that was done out of box is non-returnable.
Damages that was done intentionally is non-returnable.

【Refunds】

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.