SHIPPING&PAYMENT

No shipping service between June 28 - July 7. Next shipping date will be July 8. We are sorry for the inconvenience. Please use 5% discount coupon (5%DISCJULYX) for shopping in the period (Valid untill July 5). Thank you very much for your understanding.

Payment

We process all orders in JPY (Japanese Yen). While your cart is displayed in another currency (such as USD, EUR, CNY etc..) you will checkout using JPY at the most current exchange rate.

Shipping Fee

Shipping Free to major cities/most of cities in Europe, North America,  Asia, Australia.

To Africa, South America, remote cities in above continents please see check out page (Select your city and check shipping fee).

To Canada, it is shipping free to Montreal. To other remote city in Quebec requires 3000JPY. Due to system setting limitation, it shows 3000JPY to all the city in Quebec. For customers who need to send to Montreal, please use code for "ShipToMontreal" to adjust the shipping fee. (Until EMS is back in service) 

We select available shipping companies to maintain deliveries to all the counties.  

Shipping Company

We use the following shipping companies as default.
We may change the company depending on the situation.
If you have a request, please let us know when placing an order.

  • United States: Expedited 
  • Russia: Expedited
  • Australia: Expedited or EMS or Others
  • Canada: Expedited or EMS
  • Asia: EMS (Expedited if requested) 
  • Europe: Expedited or EMS
  • Africa / South Africa: EMS

Expedited: FedEx or DHL or other courier. 
About Import duties / VAT, please read the following Chapter.

Shipping Date

Your order will be dispatched within 5 working day of receiving payment (Monday-Friday) . We ship to you as soon as we can.

No shipping to Logistic Company Address

We will not send items to logistic companies or transportation companies.
We only send items directly  to receivers address for safe delivery.

Import duties / VAT and other charges

We ship from Japan. VAT, import duties, taxes, and charges are not included in the item price or shipping cost. These charges shall be paid by the buyer. Please check with your country's customs office to determine what these additional costs will be prior to buying.

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The new EU VAT e-commerce rules:  From 1 July 2021, all items shipped into the EU from Japan will be subject to VAT irrespective of their value. (no matter the item price)

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If you have questions or requests, please feel free to contact us by contact form.

Please also read information at the bottom of payment page.

(Refund Policy is quoted under the picture below)

 Refund Policy

【Cancellation after item has been shipped】

We are not able to accept cancellation after item has been shipped.

【Refund Request】

Refund request is accepted only if the item not as described. 

Please request within 1 week after parcel received as only by email. Please tell us your name and reason for return in the email. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@shihateacomfort.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shihateacomfort.com

【Damages and issues】
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please ask us if you have questions or concerns before ordering.

【Refunds】

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.