EU Return Policy

Right of Withdrawal (Cooling-off Period)

Customers residing in EU member states may request a return within 14 days from the date recorded as the delivery completion date by the delivery company, in accordance with applicable laws and regulations.

If you wish to return an item, please contact us by email (https://shihateapot.com/pages/contact-us) within the above period, providing your order number and stating your intention to return the item.

Returns sent without prior notification by email and without our confirmation may not be accepted and may not be eligible for a refund.

Return Shipping Costs

The cost of returning the item shall be borne by the customer.

If the customer chooses a shipping method that is more expensive than the standard shipping method at their request (where additional shipping costs are incurred), the additional shipping cost representing the difference from the standard shipping method will not be included in the refund for withdrawal or cancellation of the contract.

Refunds

Refunds will be processed after the returned item has arrived, the condition of the item has been inspected, and it has been confirmed that the item meets the refund requirements.

After completion of the inspection of the returned item, the refund will be processed in accordance with applicable laws and regulations.

Items Not Eligible for Return

For items sealed for reasons related to hygiene protection or health protection, where opening the seal prevents the hygiene condition of the item from being guaranteed, returns after opening will not be accepted.

Items that are legally excluded from return eligibility are not eligible for return or refund.

Custom-made items produced according to the customer's specifications are not eligible for return or refund.

Condition Check Before Returning an Item

Before returning an item, please check the condition of the product and the packaging condition.

To prevent damage during return transportation and to ensure a smooth inspection of the returned item, please take photographs or other records of the product condition and packaging condition before shipment and send them to us.

If any photographs or records submitted by the customer have been altered, edited, or manipulated using AI or other methods, the return may not be accepted.

• Overall photographs of the returned item

• Condition of the item and all accessories

• Condition of the outer box and packaging

• Any scratches, stains, damage, or other conditions of the item

Please return the item in the same condition as it was before shipment.

Condition of Returned Items

Returned items will be inspected by our store.

Please return the item unused, including all accessories, in the same condition and packaging as when it was delivered.

Please use sufficient packaging to prevent damage during return transportation. If the item is damaged during return transportation, a refund cannot be provided.

If returning a set product, please return all items included in the set.

Please also return all documents and materials included with the product, including instruction manuals, artist information, and any other accompanying documents.

If the value of the item has decreased due to use beyond the scope necessary for product inspection, or due to use for photography, video recording, display, or other purposes, the refund amount may be reduced or a refund may not be provided, within the scope permitted by applicable laws and regulations.

Photography, video recording, and similar activities will also be considered use of the product. In addition, if it is determined that the uniqueness or resale value of our products has been impaired, a refund may not be provided.

If the returned item has been used, or is returned in a condition that makes resale difficult due to stains, odors, damage, contamination, missing contents, or other issues, the refund amount may be reduced or a refund may not be provided, within the scope permitted by applicable laws and regulations.

Return Address

The return address will be provided by email after the return request has been accepted.

Declaration of Returned Goods and Costs Incurred Upon Import into Japan

When shipping a returned item to Japan, please clearly indicate “Returned Goods” on the shipping label (contents/description field), invoice, and customs declaration documents.

Failure to clearly indicate that the item is a returned item may result in customs duties, import consumption tax, customs clearance fees, or other charges being incurred upon import into Japan.

If costs related to the import of the returned item are incurred by our store due to missing, insufficient, or incorrect customs declarations, or due to failure to complete the required procedures by the customer, such costs shall be borne by the customer and deducted from the refund amount.

For information regarding shipping, payment methods, and taxes, please also see:
SHIPPING & PAYMENT & TAX
https://shihateapot.com/pages/shipping