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【Refund Request】

Refund request is accepted only if the item not as described. 

Please request within 3 days after parcel received as only by email. Please tell us your name and reason for return in the email. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact both shipping company and us at info＠shihateacomfort.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shihateacomfort.com.

【Damages and issues】
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

【Exceptions / non-returnable items】
Unfortunately, we cannot accept returns for those cases;

Custom products (such as special orders or personalized items) cannot be returned. Please ask us if you have questions or concerns before ordering.

Damages made out of box is non-returnable.
Damages made intentionally is non-returnable.

【Cancellation after item has been shipped】

We are not able to accept cancellation after  item has been shipped.

【Refunds】

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.