SHIPPING&PAYMENT


Payment

We process all orders in JPY (Japanese Yen). While your cart is displayed in another currency (such as USD, EUR, CNY etc..) you will checkout using JPY at the most current exchange rate.

Shipping Fee

Shipping Free to Europe, North America,  Asia
To 
Africa,South America and Australia please see each item page.

We select available shipping companies to maintain deliveries to all the counties.  

Shipping to Poland is temporary stopped for appropriate shipping company selection. Thank you very much for your understanding.

Shipping Company

We use the following shipping companies as default.
We may change the company depending on the situation.
If you have a request, please let us know when placing an order.

  • United States: Expedited (2-4 business days after shipping)
  • Russia: Expedited (5-6 business days after shipping)
  • Australia: Expedited or EMS
  • Canada: Expedited or EMS
  • Asia: EMS (Expedited if requested) 
  • Europe: Expedited or EMS
  • Africa / South Africa: EMS

(Estimate Delivery Time) this is for your reference, It may take longer. Data is taken from our records of actual status in the last couple month.  

Expedited is FedEx or DHL or other courier. 
Please see the last section about import tax.

Shipping Date

Your order will be dispatched within 5 working day of receiving payment (Monday-Friday) . We ship to you as soon as we can.

No shipping to Logistic Company Address

We will not send items to logistic companies or transportation companies.
We only send items directly  to receivers address for safe delivery.

International Buyers - Please Note

We ship from Japan. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges shall be paid by the buyer. Please check with your country's customs office to determine what these additional costs will be prior to buying.

If you have questions or requests, please feel free to contact us by contact form.

 

Please also read information at the bottom of payment page.
(Refund Policy is quoted under the picture below)

 Refund Policy

【Cancellation after item has been shipped】

We are not able to accept cancellation after item has been shipped.

【Refund Request】

Refund request is accepted only if the item not as described. 

Please request within 1 week after parcel received as only by email. Please tell us your name and reason for return in the email. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@shihateacomfort.com. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shihateacomfort.com

【Damages and issues】
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please ask us if you have questions or concerns before ordering.

【Refunds】

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund.